Privacy Policy
Scrapp Privacy Policy
Last Updated: January 23rd 2023
Updates to this document will appear first at https://scrapprecycling.com/privacy – this page is a
convenience overview only.
Welcome
This Privacy Policy explains how we collect, use, store, protect, and share your personal information through
our services.
It’s important that you read this entire policy, but here’s a summary to get you started:
- We care about your privacy: We are committed to delivering the best recycling possible to
help people and our planet. Respecting user privacy is a top priority for us.
- We don’t sell your personal data: Our business model is based on providing accurate
recycling guidance and tools to businesses, communities, and brands. We’ve taken the steps necessary to
keep users anonymous to protect their privacy. The only information we share is data that is largely
considered public domain, i.e., the brand name or packaging of a product. Besides ourselves, our friends
and family use the app too.
- We limit what information is required: We require the information that enables us to
deliver accurate recycling guidance, provide our services, meet the commitments to our users, and
maximize the positive impact we as a community can have on our planet. We also use certain information to
identify user-reported bugs.
- We give you control: We give you the ability to control your privacy while engaging with
Scrapp’s services. You can request any records we have about you at any time.
Scrapp is your place to recycle right
We built Scrapp to be your place to recycle right. Whether you’re around the house, at the supermarket, or
volunteering with your local community, Scrapp makes it easy to recycle right and positively impact the world
around you.
Our “services” has the same meaning as defined in the Terms of Service. They include the Scrapp app, which can
be accessed on mobile devices, the separation station, which is a service we provide direct to office and
event spaces, and Scrapp for communities which is accessible via the mobile app as well as the web portal. We
also have a website, blog, and support center, and we may collect your information through other means like
surveys, emails, and social media to deliver the best experience possible. This information is never connected
to a device’s scan history to create a “user profile.”
We may share content posted in public spaces but only after contacting the individual for their permission or
accrediting their contributions. These features are important to us for building the Scrapp community, and we
believe they will make Scrapp even better for our users. You should take all of this into account when you are
using our services.
We make money from paid subscriptions and the sale of digital (and sometimes physical) goods, not from selling
your personal information to third parties.
The information we collect
We collect certain information when you use Scrapp. This includes information you provide to us, information we
collect automatically, and information we receive from other sources.
Information you provide to us
- Account information: We do not require app users to create an account. The only time an
email account is needed is when submitting feedback where you would like a response. This account only
requires an email to correspond with. Once the issue is resolved, the user is given the option to have
the records deleted. They simply need to contact us and all personal data will be deleted. If the user
does not specify, the record is archived to assist in future troubleshooting.
- Purchase information: If you buy any paid services through Scrapp, you may need to submit
a valid payment method and associated billing information, including your full name and billing address.
Our payment processors receive and process your payment information. Depending on the processor, we may
also receive and store certain billing information, including the last four digits of the credit card
number associated with the transaction. If we decide to process our own payments in the future, we would
receive and process this information ourselves.
- Information from actions you take: We collect information about your use of and
activities on the services. This includes the items you recycle and where they are recycled. In light of
using this information, we reduce the specificity of it. The information we use is a device, a randomized
& anonymized user ID, timestamp, lat+lon (to compute the assessed location a.k.a scheme), item, and
guidance all in the app. The only way in which this information is collected is if you actively engage
with the app. We do not track location in the background or while the app is closed.
- Information used to enable optional features: Certain features, like rewards, may require
that you provide additional information (or grant us access to such information) to make them work. This
is information which we ask for your permission before these features are made active.
- Other information you provide directly to us: For example, you may choose to participate
in some of our paid services for municipalities, businesses, or brands, which requires that you provide
additional information about your community or your company. Or, you may participate in surveys where you
can provide feedback on the product, or submit information to our Scrapp Support teams.
Information we collect automatically
We also collect information automatically from you when you use Scrapp. This includes:
- Information about your device: The information we collect varies based on the services
you access. These services include our website, mobile application, and web portal. We collect
information about the device you are using to access these services. This includes information like your
IP address, operating system information, browser information, and information about your device
settings, such as your microphone and/or camera.
- Information about your use of the apps or websites: We collect log and event information
related to how and when you use our services (such as what is recycled and website pages interacted
with).
- Other information that we collect automatically: When you take certain actions on other
sites, we may receive information about you. For example, when we advertise for Scrapp on third-party
platforms, if you click on the ad, we may receive information about which ad you saw and on which
platform. Similarly, we may also receive certain information when you click on a referral link, such as
which website you came from.
We may receive information from cookies (small text files placed on your computer or device) and similar
technologies. First-party cookies are placed by us (and our third-party service providers) and allow you to
use the services and to help us analyze and improve your experience and the services. The services use the
following types of cookies:
- Strictly Necessary Cookies: These are required for services to function. If you try to
use tools to disable these cookies, parts of the services may not work properly.
- Functional Cookies: These help us provide enhanced functionality on the services like
remembering language preferences. Disabling these could affect some service functionality.
- Performance Cookies: These allow us or our third-party analytics providers to learn how
you and others use and engage with the services so we can understand and improve them.
How we use your information
We use your information for the following purposes:
To fulfill our contract with you
- To provide you with the services: We use your information to provide you with Scrapp's
services. For example, when you scan an item, we process your location to make that work. We similarly
collect and store help requests to ensure best app performance and track functionality.
- To personalize the product: We use your information to provide, personalize, and improve
our services. This information powers our discovery surfaces (so that you see relevant communities or
content first), and it helps us surface Scrapp features that may be of interest to you.
- To contact you: We may use your information to contact you in connection with your
account, such as changes to recycling rules. We may also use your information to contact you about
important product or policy changes, to send you information about products you have purchased, or just
to let you know about new products or features we think you’ll like. You may opt-out of receiving
marketing communications. Where local law requires, we will obtain your consent before sending such
communications.
- To provide customer service: We use your information to respond to your questions about
our products and services, and to investigate bugs or other issues.
For our legitimate business interests
- To protect our services: We use information to keep our services secure, to prevent
misuse, and to enforce our Terms of Service and other policies against users who violate them.
- To report on our company’s performance: We use your information to track the fundamental
metrics of our business, to perform financial reporting, to respond to regulatory obligations, and to
debug billing issues.
- To improve our services: We use your information to help us understand how users interact
with our services, what features or products users may want, or to otherwise understand and improve our
services. This includes information about how you use our services and how servers are structured. We may
also use public posts to better understand, for example, what topics public servers cover and what
content is most interesting within those servers. As discussed in the “How to control your privacy”
section below, you can control whether your data is used for these purposes.
- To advertise our services on other platforms: We are proud of the product we've built and
spend money advertising it on other platforms in order to bring more users to Scrapp. As part of that, we
use certain information to assist in the delivery of our advertising, to measure the effectiveness of
advertisements for our own products, and to improve such advertisements in the future.
To comply with our legal obligations
We retain and use your information in connection with potential legal claims when necessary and for compliance,
regulatory, and auditing purposes. For example, we retain information where we are required by law or if we
are compelled to do so by a court order or regulatory body. Also, when you exercise any of your applicable
legal rights to access, amend, or delete your personal information, we may request identification and
verification documents from you for the purpose of confirming your identity.
With your consent
We may also collect and use personal information with your consent. You can revoke your consent at any time
(mostly through our services directly), though note that you might not be able to use any service or feature
that requires collection or use of that personal information.
To protect someone’s vital interests
We may collect or share personal data if we think someone’s life is in danger—for example, to help resolve an
urgent medical situation.
How we share your information
- When you tell us to: When you add your content to the services, you are telling us to
share that content with certain communities, people, or in the case of public spaces, with anyone who
accesses it. Who can access that information is determined by who can access a particular community.
Tenancy owners or admins set those permissions, and they control whether a tenancy is open and accessible
to anyone. And these permissions, like the number of residents in a tenancy, may change over time. You
can control this sharing as described in the "How to control your privacy" section below. We may also
share your information as you otherwise instruct us or provide us your consent to do so.
- With our vendors: We may share information with vendors we hire to carry out specific
work for us. This includes payment processors like Stripe and PayPal that process transactions on our
behalf and cloud providers like Microsoft that host our data and our services. We may also share limited
information with advertising platforms to help us reach people that we think will like our product and to
measure the performance of our ads shown on those platforms. We do this to help bring more users to
Scrapp, and provide only the information required to facilitate these services. This may include
information like the fact that you installed our app or registered to use Scrapp.
- To comply with the law: We may share information in response to a request for information
if we believe disclosure is required by law, including meeting national security or law enforcement
requirements. Where allowed and feasible, we will attempt to provide you with prior notice before
disclosing your information in response to such a request.
- In an emergency: We may share information if we believe in good faith that it's necessary
to prevent serious harm to a person.
- To enforce our policies and rights: We may share information if needed to enforce our
Terms of Service, or other policies, or to protect the rights, property, and safety of ourselves and
others.
- With our related companies: We may share information with our related companies,
including parents, affiliates, subsidiaries, and other companies under common control and ownership.
- Sale, Acquisition, or Transfer of Assets: We may share information if Scrapp is
evaluating and/or engaging in a merger, acquisition, reorganization, bankruptcy, or sale, transfer, or
change in ownership of Scrapp or any of its assets.
- Aggregated or de-identified information: We may share information about you that has been
aggregated or anonymized such that it cannot reasonably be used to identify you. For example, we may
share aggregated user statistics in order to describe our business to partners or the public. This is the
primary mode in which we engage with data analytics.
Data retention
We retain personal information for as long as it is needed for the purposes for which we collected it. If your
account is inactive for more than two years, we may delete it, and we may delete or anonymize any personal
information associated with your account.
How we protect your information
We take a number of steps to help protect your information. All information sent within our services is
encrypted both in transit and at rest. For example, we use Transport Layer Security (“TLS”) to encrypt text
and images in transit. We also enforce technical and administrative access controls to limit which of our
employees and contractors have access to nonpublic personal information.
How to Control Your Privacy
Manage cookies
To control how information is collected and used from cookies on the services, you can take one or more of the
following steps:
- You can disable and manage some cookies through your browser settings. You will need to manage your
settings for each browser you use. You can find instructions for how to manage Cookies in popular
browsers such as Internet Explorer, Firefox, Chrome, Safari (iOS), Safari (Mac), and Opera.
- To disable analytics cookies, you can use the browser controls discussed above or, for certain providers,
you can use their individual opt-out mechanisms, such as Google Analytics Opt-Out.
- Your mobile device may also include browser settings to manage the use of cookies. Your device may also
have settings to control the collection and use of information in your apps.
- Third-party groups also enable you to limit how cookies are used for advertising purposes by participating
third parties. You can learn more at Network Advertising Initiative, the Digital Advertising Alliance,
and for users in the EU, the European Interactive Digital Advertising Alliance.
- Depending on where you are accessing our services, you may be able to adjust your cookie preferences at
any time through a cookies banner or by selecting “Cookie Settings” from the footer or menu on our
website.
If you disable or remove cookies, some parts of the services may not function properly. Information may be
collected to remember your opt-out preferences.
Questions or concerns about your privacy?
You can email us at enquiries@scrapprecycling.com
International data transfers
We are based in the United States, and we process and store information on servers located in the United States
& the United Kingdom. We may also store information on servers and equipment in other countries depending on a
variety of factors, including the locations of our users and service providers. These data transfers allow us
to provide our services to you. By accessing or using our services or otherwise providing information to us,
you understand that your information will be processed, transferred, and stored in the U.S. and other
countries, where different data protection standards may apply and/or you may not have the same rights as you
do under local law. Data is stored in the country most relevant to you and can be stored in specific
jurisdictions upon request.
When transferring data outside the EEA, we use standard contract clauses, and we rely on the European Commission's adequacy decisions about certain countries, as applicable, or other legally compliant mechanisms or conditions for suchdata transfer.
Data Protection Contact
You can contact Scrapp’s Data Protection Team at mikey@scrapprecycling.com
Information for EEA, United Kingdom, and Brazil Users
Certain local laws, such as the European Union’s General Data Protection Regulation (GDPR) and Brazil’s Lei Geral de Proteção de Dados (LGPD), require services to provide information about the information they collect,how they use it, and the lawful basis for processing it. We’ve described most of that already in the earlier portions of this Policy.
Information for California Users
Consumers residing in California are afforded certain additional rights with respect to their personal information under the California Consumer Privacy Act or (“CCPA”) and the “Shine the Light” Law. If you are a California resident, this section applies to you.
Our collection and use of personal information: We collect the following categories of personal information when applicable: identifiers (such as your username, the email address you used to sign up, and your phone number if you’ve chosen to provide it); commercial information (a record of what you’ve bought from Scrapp, if anything); financial data (payment information and your history of purchases from Scrapp); internet or other network information (how you interact with the application); location information (because your geolocation may indicate your recycling guidance); and other information that identifies or can be reasonably associated with you. For more information about what we collect and the sources of such collection, please see the “The information we collect” section above. We collect personal information for the business and commercial purposes described in “How we use your information” above.
Disclosure of personal information: We may share your personal information with third parties as described in the “How we share your information” section above. We disclose the categories of personal information mentioned above for business or commercial purposes.
No sale of personal information: The CCPA sets forth certain obligations for businesses that sell personal information. We do not sell the personal information of our users. We do share information as outlined in the “How we share your information” section above and you can make choices with respect to yourinformation as outlined in this policy.
Exercising your consumer rights: If you are a California resident, you have the right to
request (1) more information about the categories and specific pieces of personal information we have
collected and disclosed for a business purpose in the last 12 months, (2) the deletion of your personal
information, and (3) to opt out of sales of your personal information, if applicable. Details on how to make
these requests are in the “How to control your privacy” section above. We will not discriminate against you if
you exercise your rights under the CCPA.
Requests received: please see this page for information on the number of data requests we have
received.
Changes to this Privacy Policy
We will update this Privacy Policy from time to time. We always indicate the date the last changes were
published, and if changes are significant, we’ll provide a more prominent notice as required by law, such as
by emailing you or highlighting the changes within the services.
Contact us
Email our data policy manager mikey@scrapprecycling.com with any
questions about this Privacy Policy or how we process your information. We’ll be happy to help.
Thank you for reading our Privacy Policy. We hope you enjoy using Scrapp!